A new podcast from Habiba Nosheen & Theo Balcomb
PREMIERING AT TRIBECA 2025
SYNOPSIS
Emmy and Peabody Award-winning investigative journalist Habiba Nosheen has tackled the toughest stories—think murder, fraud, and high-stakes scandals—while Theo Balcomb, a powerhouse producer behind flagship shows at The New York Times and NPR, knows how to deliver gripping audio. Now, these two friends are teaming up to tackle their most relatable and frustrating challenge yet: navigating the nightmare of customer service.
In this podcast, Habiba and Theo bring their investigative chops to solve everyday hassles we’re all sick of dealing with. Whether it’s untangling billing blunders, unmasking corporate red tape, or tracking down answers from elusive chat bots, they dig in to solve real problems for real people—and uncover surprising stories along the way.
Equal parts comedy, catharsis, and clever hacks, this show is your go-to guide for turning hold music into victories. Whether you're here for the jaw-dropping stories, ready to laugh at the absurdity of it all, or hoping to sharpen your own problem-solving skills, this podcast delivers.
The Team
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Habiba Nosheen
Host/Creator
Habiba is a Peabody and three-time Emmy Award-winning journalist and storyteller. She is the host of the investigative podcast Conviction: The Disappearance of Nuseiba Hasan with Gimlet Media and Spotify, which was named one of the Best Podcasts of 2022 by The Guardian.
Her film Outlawed in Pakistan premiered at the Sundance Film Festival, where it was called "among the standouts" of Sundance by The Los Angeles Times. Her This American Life radio documentary, What Happened at Dos Erres?, was dubbed “a masterpiece of storytelling” by The New Yorker. She was also named to DOC NYC’s 40 Under 40 list.
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Theo Balcomb
Host/Creator
Theo created The Daily at The New York Times. Under her leadership, the podcast reached an audience of more than 4 million each day and more than 200 public radio stations, won a duPont award, and served as part of multiple Pulitzer Prize-winning submissions. Before The Daily, she was the youngest-ever supervising producer of All Things Considered at NPR. Now she is an independent editor and producer on projects across the audio industry, including the podcast Song Exploder, The Washington Post’s investigative series The Empty Grave of Comrade Bishop, a Peabody award winner, and Broken Doors, a Pulitzer finalist.
Contact us.
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Email: podcasts@akelomedia.com
Call: 917-291-0296
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Dealing with a customer service issue that might make a good story?
submissions@akelomedia.com
Upcoming events
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STAY TUNED FOR EVENT DATES